Always Free Shipping
Easy Returns & Exchange
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Customer Service

Shipping & Delivery

We offer FREE GROUND SHIPPING on all products with 2-10 business days’ delivery via USPS, FedEx or UPS...U.S. Only

U.S. Express Shipping with 2-5 business days’ delivery for $19.95 flat rate.               

International Shipping with 5-14 business days’ delivery for $19.95 flat rate.

Free Easy Returns and Exchanges

You can return unworn item(s) with tags attached for store credit, full refund or exchange. You have 30 days from day of purchase for full refund, 60 days for store credit or exchange.

For free, easy return or exchange, simply login to your account and request return. 

To expedite exchange, please contact Customer Service

1-855-855-8400 or cs@NelaNela.com

Refunds

You should expect to receive your refund within 1 to 5 days after we receive your return item(s).